Benedict
Johnson J

Software Engineering Manager · ServiceNow · Bangalore, India

Engineering leader with 15+ years spanning full-stack development, test automation, performance engineering, and DevOps. 3+ years in engineering management building high-performing teams across NMS/EMS, cybersecurity, e-commerce, SaaS, and ServiceNow.

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15+

Years Experience

Years in Management

10+

Team Size Led

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About Me

I'm Benedict Johnson J, a Software Engineering Manager at ServiceNow based in Bangalore, India — a passionate engineering leader with 15+ years of experience spanning full-stack development, test automation, performance engineering, and modern DevOps practices.

With 3+ years in engineering management and 3 years as a technical lead, I bridge hands-on technical depth with strategic vision — building high-performing cross-functional teams and delivering scalable, high-quality software in fast-paced environments.

My 9 years of combined development and QA experience gives me a deep understanding of the entire software delivery lifecycle. Domain expertise spans NMS/EMS, cybersecurity, e-commerce, SaaS platforms, and ServiceNow — with a strong focus on CI/CD pipelines, test automation frameworks, and performance & scalability engineering.

I'm also an active learner currently pursuing a Ph.D in Computer Science at Karunya Institute of Technology and an M.E in Software Engineering at BITS Pilani, alongside prior postgraduate qualifications from Manipal Institute of Technology.

Location Bangalore, Karnataka, India

Companies ServiceNow · Ola · Flipkart · McAfee · Tata Elxsi

Role Software Engineering Manager

Domain NMS/EMS · Web Security · E-commerce · SaaS · ServiceNow

Education Ph.D & M.E — Karunya / BITS Pilani

Skills & Technologies

Engineering Leadership

Engineering Management Technical Strategy Team Building Cross-functional Collab Mentoring Agile / Scrum

Test Automation & QA

Test Automation Frameworks Selenium Coded UI API Automation Sonar / PMD Static Code Analysis

Performance & Security

Load Testing Stress Testing Benchmark Testing Security Testing Klocwork WebScarab

CI/CD & DevOps

Jenkins Gradle Maven Git Docker Kubernetes AWS Mesos

Development

Java Python JavaScript Adobe Flex ActionScript HTML/CSS REST APIs

Domain Expertise

ServiceNow / ITOM NMS / EMS Cybersecurity E-commerce SaaS Platforms SNMP / TR-069

Work Experience

Sep 2018 — Present

ServiceNow

Software Engineering Manager · 7 yrs 8 mos

Progressed through multiple roles over 7+ years — from Senior Engineer to Staff Engineer, Manager, and now Software Engineering Manager. Currently part of the ITOM Discovery On-Prem Team, working on FBD, Probes & Sensors, and IBD, supporting Discovery content for 300+ infrastructure components. Previously led a team of 10 driving quality initiatives across Patterns content, and worked across Cloud Discovery, EM Connectors, and ACC as Staff Engineer managing a team of 5.

ITOM Discovery Patterns Content Cloud Discovery EM Connectors FBD / IBD Team Leadership Quality Management Java

Jan 2016 — Aug 2018

Ola (ANI Technologies)

Senior SDET → SDET · 2 yrs 8 mos

Led end-to-end backend automation, improving test coverage and efficiency across multiple products. Developed and maintained portals and dashboards for monitoring and reporting. Executed performance testing (load, stress, benchmark) to ensure scalability. Managed infrastructure on AWS and Mesos for deployments and environment orchestration.

Test Automation Performance Testing AWS Mesos Backend Automation

Apr 2015 — Dec 2015

Flipkart

Software Development Engineer in Test · 9 mos

Automated backend service APIs using Jersey REST Client and UI testing using Selenium. Developed internal tools including Jumanji — a utility for managing and processing data requests. Worked on static code analysis using Sonar and PMD.

Selenium REST Client Sonar PMD API Automation

Jul 2013 — Mar 2015

McAfee

Software Development Engineer · 1 yr 9 mos

Part of the Web Security and Partner Team. Strong exposure to Firebug, Sonar, Klocwork, WebScarab, and FindBugs for code analysis and vulnerability assessment. Involved in unit and functional testing, set up vulnerable targets for security testing, and automated API test cases using Coded UI.

Cybersecurity Coded UI Klocwork WebScarab Security Testing

Aug 2010 — Jun 2013

Tata Elxsi

Senior Engineer → Engineer · 2 yrs 11 mos

Developed and integrated the full UI stack using Adobe Flex and ActionScript, leading a 3-member team. Worked on the Network Management System Team with expertise in NMS & EMS domain, SNMP and TR-069 protocols, and both front-end and back-end development in Java and Flex.

NMS/EMS Adobe Flex ActionScript Java SNMP TR-069

Get in Touch

Feel free to reach out if you'd like to connect, collaborate, or discuss anything around engineering, technology, or shared interests.

Quick Info

Name Benedict Johnson J

Role Software Engineering Manager

Companies ServiceNow · Ola · Flipkart · McAfee · Tata Elxsi

Location Bangalore, India

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